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Multiple purple stars of varying sizes and angles on a black background.

Frequently Asked Questions

Everything you need to know about electrolysis at eleQTro spot

  • We are currently only accepting authorized referrals from provider offices and insurance plans. New clients may be added to our waitlist only through an approved referral from a provider or insurance. Our waitlist is about a six-month wait. For more guidance on how to navigate getting an authorized referral for gender-affirming electrolysis, read our entire FAQs. If you still have more questions or you’re interested in private pay, you can contact the Client Care Specialist for guidance hello@eleqtrospot.com or text/call 916-241-3676

  • Electrolysis is the only FDA-approved method for permanent hair removal, making it a reliable choice for all hair types and skin tones. A fine probe is inserted into the hair follicle, delivering a quick electrical current to destroy the follicle. This process prevents regrowth, leaving you with smooth, hair-free skin.

    LEARN MORE ON OUR ELECTROLYSIS PAGE

  • If your insurance is regulated by the State of California (most plans are), it should cover gender-affirming services, including electrolysis. Follow these steps:

    1. Talk to your primary care provider (PCP) and request a referral (specify eleQTro spot).

      1. If your referral is denied or delayed, contact Legal Services of Northern California at 888-354-4474 for free legal assistance.

    2. Once your referral is authorized, your insurance will refer you to the electrolysis provider.

    3. If referred to eleQTro spot, we’ll handle the rest!

    LEARN MORE ON OUR INSURANCE PAGE

  • Yes! Right now we are contracted with Kaiser, Sutter, and Vivant for Molina Healthcare Medi-Cal members, and we have experience working with BlueShield of California, Anthem Medi-Cal, Aetna, Western Health Advantage, and Partnership Health Plan of California. We are willing to accept most insurances, but you will need to follow the steps outlined above to get your health plan to contract with us. We also can provide a super bill for PPOs. We are actively working on securing more contracts; continue to check back for updates. If we do not have a contract with your health plan, still follow the steps above to start the referral process. If you have specific insurance questions, reach out to our Client Care Specialist.

    LEARN MORE. ON OUR INSURANCE PAGE

  • Most people qualify for health insurance, including Medi-Cal. If you don’t have coverage, contact Community HealthWorks for help enrolling in a plan. For those who still can’t access insurance, we offer a limited number of sliding-scale spots.

    LEARN MORE ON OUR INSURANCE PAGE

  • It depends on the individual! Some clients describe the sensation as mild discomfort, some say it hurts, while others are unbothered. At eleQTro spot, we prioritize your comfort by offering your choice of music, podcasts, or watching TV during your sessions.

    LEARN MORE ON OUR ELECTROLYSIS PAGE

  • Treatment timelines vary based on the size of the treatment area, hair type, and skin. Most clients require weekly or biweekly treatments over 6 months to 2 years for complete hair removal.

    LEARN MORE ON OUR ELECTROLYSIS PAGE

  • Yes! Unlike laser hair removal, electrolysis is effective for every skin tone and hair type.

    LEARN MORE ON OUR ELECTROLYSIS PAGE

  • We currently treat facial and body areas, including the chin, upper lip, arms, legs, chest, and back. We also offer electrolysis for bottom surgery prep.

    A note about bottom surgery prep:

    The first step to getting electrolysis for bottom surgery prep is to be referred to a surgeon. After your consult with the surgeon, your provider will then refer you to electrolysis to begin bottom surgery prep. Insurance will not cover electrolysis for bottom surgery prep until after a consult with a surgeon occurs.

    LEARN MORE ON OUR ELECTROLYSIS PAGE

  • If your insurance denies or delays coverage for electrolysis, contact Legal Services of Northern California at 888-354-4474. They provide free, gender-affirming legal representation to help you secure the services you need.

    LEARN MORE ON OUR INSURANCE PAGE

  • At eleQTro spot, we primarily use single probe galvanic modality. Galvanic is the “true” form of electrolysis (using an electrical current to destroy the hair follicle). We sometimes incorporate a blend modality into our treatment, bringing in a small amount of thermolysis (only when it is necessary). Thermolysis uses heat to destroy the hair follicle. At eleQTro spot, we do not ever use solely thermolysis (heat) modality because of its potential to scar or damage the skin. We are careful and precise to only deliver the smallest amount of heat, if ever, when treating our clients.

    We are also extremely careful of over treatment. Over treatment can cause scarring, hypopigmentation, or hyperpigmentation.

    In your initial consultation (and throughout treatment), our electrologist is communicative and informative about the modality being used and its purpose.

    LEARN MORE ON OUR ELECTROLYSIS PAGE

  • Yep! We serve everyone. As long as you are accepting and affirming of LGBTQ people, you are welcome in our space.

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